REFUND & RETURNS POLICY – PIRUW MUNAY
Overview
At Piruw Munay, we want you to be satisfied with your purchase.
This Returns & Refunds Policy explains the conditions under which returns and refunds may be accepted.
By placing an order on our website, you agree to this policy.
eligible returns
Due to the nature of our products (food and consumables), returns are only accepted under the following circumstances:
- The product arrived damaged
- The product is incorrect (wrong item sent)
- The product is expired at the time of delivery
To be eligible, you must contact us within 48 hours of receiving your order and provide clear photos of the product and packaging.
non-returnable items
For health and safety reasons, we do not accept returns or exchanges for:
- Opened or used food products
- Items damaged after delivery
- Products purchased on sale or promotion (unless defective)
refunds
Once your claim is reviewed and approved:
- Refunds will be issued to the original payment method
- Processing time may take 5–10 business days, depending on your payment provider
Shipping costs are non-refundable, unless the issue was caused by our error.
order issues & claims
To report an issue, please contact us at {email address}
Include:
- Order number
- Description of the issue
- Clear photos of the product and packaging
cancellations
Orders can only be canceled before they are shipped.
Once an order has been shipped, it cannot be canceled.
Need help?
Contact us at {email} for questions related to refunds and returns.